IT Support/Maintenance Plans – M3A Enterprise Corp

IT Support/Maintenance Plans (per Month)

Tier 1 - $199/mo

1 Server
1-4 Computers/Devices
24/7 online support ticket access
Discounted offsite backup price $65 per server per month (up to a total of 50GB*)
1 NEWS** license, $50 per addtl license
$115 hourly rate

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Tier 2 - $349/mo

1 Server
5-7 Computers/Devices
24/7 online support ticket access
Discounted offsite backup price $65 per server per month (up to a total of 100GB*)
1 NEWS** license, $50 per addtl license
$110 hourly rate

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Tier 3 - $799/mo

Up to 2 Servers
8-14 Computers/Devices
24/7 online support ticket access
Discounted offsite backup price $55 per server per month (up to a total of 200GB*)
2 NEWS** licenses, $50 per addtl license
$105 hourly rate

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Tier 4 - $1500/mo

Up to 3 Servers
15-22 Computers/Devices
24/7 online support ticket access
Discounted offsite backup price $55 per server per month (up to a total of 250GB*)
3 NEWS** licenses, $50 per addtl license
$100 hourly rate

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Tier 5 - $2500/mo

Up to 5 Servers
23-50 Computers/Devices
24/7 online support ticket access
Discounted offsite backup price $55 per server per month (up to a total of 300GB*)
4 NEWS** licenses, $50 per addtl license
$95 hourly rate

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Tier 6 - $5000/mo

Up to 10 Servers
51-80 Computers/Devices
24/7 online support ticket access
Discounted offsite backup price $55 per server per month (up to a total of 350GB*)
5 NEWS** licenses, $50 per addtl license
$75 hourly rate

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Tier 7 - $8500/mo

Up to 12 Servers
81-120 Computers/Devices
24/7 online support ticket access
Discounted offsite backup price $55 per server per month (up to a total of 400GB*)
5 NEWS** licenses, $50 per addtl license
$70 hourly rate

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Tier 8 - $10500/mo

Up to 14 Servers
121-160 Computers/Devices
24/7 online support ticket access
Discounted offsite backup price $55 per server per month (up to a total of 450GB*)
5 NEWS** licenses, $50 per addtl license
$65 hourly rate

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Tier 9 - $13500/mo

Up to 16 Servers
161-200 Computers/Devices
24/7 online support ticket access
Discounted offsite backup price $55 per server per month (up to a total of 500GB*)
5 NEWS** licenses, $50 per addtl license
$60 hourly rate

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New Equipment Installs: When installing new equipment you can choose to get a fixed price quote for the cost of the install or just bill the install time against your support plan hourly rate, the choice is yours.

All Services Plans include a Max 4 Business Hour response to service requests. All requests must be placed through the online service ticket system or by calling the office at (305) 900-4632 where a ticket will be created for you.

* Additional or overrun backup storage beyond plan limit usage is billed at $95 per 100GB.

**NEWS is short for Network Early Warning System. Our device monitoring system provides alerts via iPhone Push, SMS, and email. Notifications include: Disk space usage, Memory usage, CPU usage, Up time, Process Monitoring, Console and Remote Keyboard and Mouse Access reporting, and General health of your critical systems. Our standard non-service agreement hourly rate is $165.00 per hour.